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Comments on my recent overnight stay

Story from nhs.uk

"Comments on my recent overnight stay"

About: St Mary's Hospital (Manchester)

I came in on May 20th and left the following day. The procedure was elective ovarian keyhole surgery. From the minute I arrived everything went smoothly. No long wait and everyone was polite, efficient and very friendly which made me feel quite relaxed. I was fortunate to be first on the afternoon list so was immediately dealt with in the same efficient manner. There was no aspect of treatment that I was not completely happy about...even the 4 bed ward was quiet and the beds so comfortable. My thanks to everyone from cleaners, all nursing staff, night and day, right through to my excellent surgeon. The phone call from the ward a few days later was much appreciated and rounded off an excellent experience. Well done to all. Very best wishes, Iresine Woolf

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Responses

Response from Manchester University NHS Foundation Trust 8 years ago
Manchester University NHS Foundation Trust

Submitted on 16/06/2015 at 11:04
Published on Care Opinion at 12:08

Thank you for your comments posted on the Patient Opinion website regarding your care at Saint Mary's. It was very kind of you to write and compliment the staff as it is good to receive positive feedback which reflects the hard work and dedication of our staff.

It was very reassuring to hear that you felt well supported and cared for throughout your inpatient stay and that your follow up call met your personal needs appropriately. I will be delighted to ensure that the teams involved receive your very kind comments.

The Patient Experience Team

Central Manchester University Hospitals NHS Foundation Trust

Response from St Mary's Hospital 8 years ago
St Mary's Hospital

Submitted on 16/06/2015 at 12:13
Published on nhs.uk on 02/02/2016 at 22:29

Thank you for your comments posted on the NHS Choices website regarding your care at Saint Mary's. It was very kind of you to write and compliment the staff as it is good to receive positive feedback which reflects the hard work and dedication of our staff.

It was very reassuring to hear that you felt well supported and cared for throughout your inpatient stay and that your follow up call met your personal needs appropriately. I will be delighted to ensure that the teams involved receive your very kind comments.

The Patient Experience Team

Central Manchester University Hospitals NHS Foundation Trust

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