"They treat my sister with Crohn's terribly"

About: University Hospital Aintree

They are unwilling to help, sympathise or see the serious nature of her illness. She is only 21 and they never take into account that she is scared and nervous. The nurses are so unprofessional, unhelpful and flippant. The toilets when she has stayed in hospital are filthy. They never acknowledge any complaint wither or try to rectify any mistakes.

Story from NHS Choices

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Response from University Hospital Aintree

We're very sorry to hear about the shortcomings in your sister's care and we will pass your comments on to the department concerned. If you wish to take this further, our Customer Service team can help. You can contact them by emailing customerservice@aintree.nhs.uk, by calling 0151 529 3287/2400 or by writing to: Customer Services department Aintree University Hospital NHS Foundation Trust Lower Lane Liverpool L9 7AL Thank you.

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