"cancelled op 3 times"

Thank you for taking the time to provide feedback on your mother’s experience of Cancer services at Queen Elizabeth Hospital Birmingham. We welcome all feedback and would like to assure you that all comments are taken seriously and acted upon as part of our ongoing commitment to improving patient experience. We are very concerned to hear about your mother’s experience, your feedback has been shared with the senior management team responsible for this service. They have advised that they are already aware of the situation you refer to in your feedback and are very sorry that this has been such a distressing experience for you and your mother. They are particularly disappointed at the length of time that she had to wait for her surgery. Our understanding is that that your mother is now recovering after receiving her surgery and that we are dealing with your concerns via our complaints process. We hope that you will find this process helpful in resolving your concerns. If you require any additional support in the meantime please make contact via our Patient Advice and Liaison Service (PALS) team who will be pleased to assist you in the first instance. PALS can be contacted by phone 0121 371 3280, by email PALS@uhb.nhs.uk , via the hospital website http://www.uhb.nhs.uk/pals-form.htm or in person by dropping in between 9am – 4.30pm (Mon-Fri) to the PALS office located to the left of the Information Desk in the main entrance of the new Queen Elizabeth Hospital Birmingham.