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Excellent Care

Story from nhs.uk

"Excellent Care"

About: Friarage Hospital Site

My stay was on Gara ward for an elective total knee replacement. From Saturday until Tuesday. The standard of care was second to none. Each member of staff was professional, respectful and discreet from lovely domestic staff to cheerful doctors. Pain relief was provided on request . Meals and snacks were provided on time, hot (and were of a better quality than I had expected) by friendly staff. The hygiene was impeccable. I cannot thank or praise the team on this ward highly enough.

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Responses

Response from Friarage Hospital Site 9 years ago
Friarage Hospital Site

Submitted on 16/06/2014 at 15:04
Published on nhs.uk on 17/06/2014 at 04:00

Good afternoon Thank you for your kind words regarding your stay on Gara Ward, at the Friarage Hospital, Northallerton. I am pleased to learn you are satisfied with the standard of care you received and I shall certainly forward your comments to all staff involved. It may interest you to know the trust runs a ‘Thank You Award’ scheme where NHS colleagues, patients and relatives can nominate staff in recognition of their work. These are presented throughout the year for acts above the call of duty or where staff have shown exceptional kindness towards patients and their relatives. Please contact the chairman’s office on 01642 854151 or email deborah.jenkins@stees.nhs.uk, should you wish to pursue this. Many thanks again for your kind words. With best wishes Mrs Linda Oliver Patient Experience Co-ordinator

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