"Brave new world?"

arrived at a&e via ambulance, which took slowest route possible, probably to delay arrivingat a&e as patients on strtetchers stacking up in corridors and ambulance staff having to wait in the entrance area with their patients as no cubicles available for ptients in this brand new hospital. having to wait nearly 4 hours in a chair, as elderely family member brought in on a chair. was in extreme discomfort but unable to be helped as no where for family member to be treated. Design of entrance doorway needs to be looked at as cold air coming in when doors opening and patients exposed to this while being stacked up here. Nothing done to patients in any form, such as asking if needs a blanket, how they are, just a wrist band put on, was told put in care of ambulance member but not asked if in pain or any obs done. The just couple of nurses were lovely but absoluetly impossible task to care for this constant stream of patients. Ambulance staff looked in disbelief of the situation. Poor communication from any management in the whole time we were there to just apologise for the wait and explain the situation what ever it was.? As such a big media build up of this fantastic new hospital, peoples expectations are high. many people, i'm sure staff also, in disbelief of the situation. However, when got taken to cubicle (lovely and spacious, so i kept being shown by the local TV news when your loved one is in distress you don't really care about the size of the cubicle you just want them seen to!)and seen by Dr and nurse, attitude was absolutely lovely, care was efficient, on the ball, professional and skillful.