"matter out of place"

About: West Middlesex University Hospital

I have being sitting here in the waiting room looking at a mess on the floor. From where I sit part of the matter looks similar to rat feces or goats marbles biscuits and plastic litter with it. Are cleaners and staff unable to shower the area. I have now spent forty minutes in observance. Will give further repor later.

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Response from West Middlesex University Hospital

We would like to apologise that your experiences at our hospital did not meet the high standards we aim for, for all our patients. Your comments have been forwarded to the relevant team. However we would like to opportunity to investigate the issues you have raised, and respond to you in detail. Please contact us directly via our PALS (patient advice and liaison service): pals.service@wmuh.nhs.uk / 020 8321 6261.

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