"Patient confidentiality and data protection let..."

About: Hinchingbrooke Hospital

I was impressed by the new x ray department. However I was most disgusted with the lack of patient confidentiality. The receptionist on the desk asking for my address, date of birth etc in a very loud voice, and it was impossible not to answer without everyone else in the reception hwRing everything. Then, she said in a very loud voice , "so you're in for your hands and wrists to be x rayed" This happened with every pAtient who walked in, I could tell you where they all lived, their dates of births and what they were coming in for. I felt very uncomfortable. I feel this is a massive breach of patient confidentiality and data protection. Surely, you could be shown a screen and just asked to check everything is correct. And I am quite sure it is unnecessary for the receptionist to announce what you're there for. Once going through to have my x rays it was fine. Procedures should be put in place on reception to stop this breach happening.

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Response from Hinchingbrooke Hospital

Many thanks for providing feedback on your recent experience of using the Radiology Service at Hinchingbrooke Health Care NHS Trust. We have passed your comments onto the team and they are looking into how the issue you raised can be improved. Should you require any further assistance, please do not hesitate to contact a member of our Patient Advice and Liaison Services Team on 01480 428964 or by email: hch-tr.pals@nhs.net.

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