"Excellent staff"

I recently took my son along with me when I went for a blood test. My son (3yrs) has a neurological condition and has had a number of distressing but necessary experiences with doctors/hospitals (not at Andover). I wanted him to come so he could see that hospitals were "okay". He was very reluctant to go in and a little upset. The staff understood this and went out of their way not only to distract and calm him down but also to then make the experience fun for him. A simple blood test for me but more importantly a much needed positive experience for my son so hopefully the next time he has to go to hospital himself he wont be so scared.