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Warm, professional, good at listening

Posted By secondhandrose

"Warm, professional, good at listening"

About: Community Health Services / Community physiotherapy

(as the patient),

I saw the physio Emma at Lowe House this morning for a muscular-skeletal assessment in relation to my left shoulder. The physio was warm and professional, carried out a detailed hands on assessment as well as taking a thorough personal history, had good listening skills and offered information and advice that was realistic to my problem.

I feel the problem was accurately assessed and now feel more able to understand the causes of pain I experience. As a result I will be more able to manage the symptoms.

I would definitely recommend this particular physio.

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Responses

Response from Jacqui Sellek, PALS Coordinator, 5 Boroughs Partnership NHS Trust 9 years ago
Jacqui Sellek
PALS Coordinator,
5 Boroughs Partnership NHS Trust

Submitted on 23/05/2014 at 11:16
Published on Care Opinion at 13:14

Dear Secondhandrose

Thank you so much for such postive feedback. We really appreciate your comments and the staff concerned will be delighted to hear from you.

With kind regards

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Update posted by secondhandrose (the patient)

I have since seen Emma for a further appointment and again she was professional, knowledgeable, gave good advice and enabled me to feel understood. I will be seeing her for a follow up appointment after carrying out some exercises.

Response from Jacqui Sellek, PALS Coordinator, 5 Boroughs Partnership NHS Trust 9 years ago
Jacqui Sellek
PALS Coordinator,
5 Boroughs Partnership NHS Trust

Submitted on 14/07/2014 at 09:28
Published on Care Opinion at 10:42

Dear secondhandrose

Many thanks to you once again. Your comments are much appreciated and the staff concerned will be very pleased to hear from you.

Kind regards.

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