"operation 'bumped' again"

About: Torbay Hospital

I have just received a call from my mother informing me that her knee operation has been postponed for the second time. The first cancellation she was given 2 hours notice, I had booked train and hotel to be near her on both occasions. She is 88 years old and extremely upset and in a great deal of pain. I wonder what my mothers generation thinks of the NHS having worked all of her life. Will the third appointment be cancelled and how old will my mother be when and if she eventually has the operation ..if ever? Gillian

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Response from Torbay Hospital

Dear Patient, We are very sorry to hear about your experience and that the standard of your care fell below that which we strive to provide. We would like the opportunity to discuss your experience with you and try our best to resolve it. If you are happy to talk to us about this, please contact our Patient Advice & Liaison Service (PALS) so they can look into your situation in more detail. A PALS Officer is available in person, Monday to Friday, between 10.00am and 2.00pm. You can contact them by calling 01803 655838 or on our 24 hour freephone number 0800 02 82 037. If you get through to the voicemail service please leave your contact details and you will receive a call back within two working days. PALS can also be contacted by Text Phone on 01803 654742, by FAX on 01803 617162, or via email to sdhc@nhs.net (your email will go direct to our PALS Service). We look forward to hearing from you so that we can address the issues you have raised.

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