"staff know best"

Last January following a federal I attended the hospital for a federal . my federal went OK and I was given on the day of my federal a date for my operation. My operation was due in June, 7days before operation I received a call asking why I had not attended are medical for operation. I explained to a rather off putting nasty women on the phone that I never had the letter. She advised in a arrogant manner that it would have been given to me on the day. She then gave me a verbal date. I then rang up and changed it. On the rearranged date I was stuck in traffic on my way to the hospital. So I rang and again was not beloved. I finally arrived one hour late were I met the most off hand nasty nurse ever. I walked in she was abrupt. She was annoyed that I had not filled the hospital paperwork in. I explained my story. No interest she just kept saying you may have a 4 to eight hour wait. She then rang someone who advised that 4 to 8 hours was not acceptable I should cancel and she would send me another visit. If I had been advised of long wait I could have sorted matters so that I could stop. Yesterday I received a call from a withheld number from a woman who never gave her name who advised I would not be getting a new appointment for operation and it would be referred back to my doctors. Then she said call made to advise. Hospital run by jobs worth.