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I visited the opthalmology dept on 7th may 2014

Story from nhs.uk

"I visited the opthalmology dept on 7th may 2014"

About: Cheltenham General Hospital

The reception staff were abrupt and not very helpful there was a long wait to see the only doctor that was on duty and she had an attitude problem. There was not enough seats and an old lady luckily had a walking frame with a seat which she had to use and the nurse did not even bother to get her a chair. The toilets were dirty. I would make sure I never had to come to this hospital again it's just a horrible dismal place where no staff seemed to care!!

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Responses

Response from Cheltenham General Hospital 9 years ago
Cheltenham General Hospital

Submitted on 20/05/2014 at 11:07
Published on nhs.uk on 21/05/2014 at 04:00

Hello there, Many thanks for taking the time to get in touch with us to share this feedback. We're sorry to hear you had such a poor experience of our ophthalmology services at Cheltenham. We'd like to look into the issues that you've raised with us but would need to take a few more details. Would you be happy to call our patient liaison team to discuss this further? You can call them on 0800 019 3282 or email pals.gloucestershirehospitals@glos.nhs.uk Many thanks again for getting in touch. Best wishes The team at Gloucestershire Hospitals NHS Foundation Trust

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