"Unnecessary wait"

About: Princess Royal University Hospital (Orpington)

I visited outpatients D on May 12. On arrival, I checked with reception and confirmed my details. There was a sign saying that the clinic was delayed for one and a half hours. When I had still not been seen after that time I enquired at the reception desk and was told that I needed to speak to a nurse. When I eventually got to speak to the nurse I was told that the doctor had finished his clinic long ago and that I had been registered as a no show. I lost two hours of my time and the doctor lost his time due to believing that I had missed my appointment.

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Response from Princess Royal University Hospital

I am very sorry to hear of this administrtaive failure in outpatients which caused you a wasted journey. Could you please contact us so that we can investigate further and ensure that you receive aprompt further appointment and can attend with the minimal of delays in being seen. Our email contact is kch-tr.palskent@nhs.net

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