"Very poor all round"

About: Princess Royal University Hospital (Orpington)

I have had to attend A and E 3 times and on all three occasions was left waiting for four hours! One day, I had to attend for urgent blood tests and a scan and was left waiting for 9 hours. I was supposed to have surgery in August and it has been cancelled twice - I still have no date. I am told that since Kings has taken over, they have cut down the surgery times. If you can help it - Don"t go to this hospital.

Story from NHS Choices

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Response from Princess Royal University Hospital

I am very sorry to hear about your experience of our Emergency Department and will ensure that your comments are passed onto the staff. If you would like to discuss the concerns you have regarding your operation date, please contact our Patient Advice and Liaison Service who will be happy to help and assist in resolving any issues. You can either email them on kch-tr.PALSkent@nhs.net or phone 01689 863 252.

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