"Charling Cross Hospital"

About: Hammersmith Hospital

Both my GP and myself have expressed concerns at the poor level of service. Have a number of concerns regarding the level of service to date. o High wait times, to date six months wait for two simple appointments. o Constant rescheduling of appointments (x2). o Change of consultant between appointments without notification. o I attempted no less than 4 times to speak to my original consultant on the phone to clarify a simple point raised within their only set of correspondence, yet i never received a return-call; at which time I gave up on the NHS. o Lack of followup letters regarding test results; despite the prior correspondence implied there shall be. I would love to be able to treated at another hospital and never have to go back to this one.

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Response from Hammersmith Hospital

Imperial College Healthcare NHS Trust is concerned to read of your experience and we apologise for the poor service you have reported. It would be important to be able to investigate the concerns you raise and to facilitate this we hope you will contact our PALS service pals@imperial.nhs.uk

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