"Maxillofacial Dept."

About: Medway Maritime Hospital

My 13 year old daughter had a minor op this morning. The Consultant did the op well, but his manner and impatience was not appropriate when he was aware my daughter was very anxious, thank god the nurse was understanding and kind, he showed not one ounce of understanding and was rude to my daughter, and would not even let me (her mother ) stand next to her while the 10 min op (local anaesthetic) was being carried out. Would ask for a different Dr. if ever had to go there again for any reason. As soon as we walked out the room my daughter sobbed all the way to the car.

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Response from Medway Maritime Hospital

Thank you for taking the time to provide us with feedback relating to your daughter's recent experience and I am sorry to hear your concerns. Could you please spare me a few minutes of your time for a chat over the phone to talk about what happened so I can look into the matter and ensure it doesn't happen again. My contact details are below. Many thanks Samantha Golderberg Associate Director of Operations Tel 01634 830000, ext. 6718 Samantha.Goldberg@Medway.nhs.uk

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