"Lincolnshire Hospitals - Urologists"

About: Lincoln County Hospital

Since early 2006 I have been under the care of various Urologists at either Grantham, Boston and Lincoln Hospitals. On all but a few occasions I have experienced a range of attitudes ranging from condescension to disrespect. On those few occasions that I have been listened to and allowed to express a view on a particular issue relating to my condition, I have left the consulting room with the feeling that the Doctor/ Patient relationship on that occasion was built on mutual respect for each other which resulted in my having a full understanding of what was discussed due solely to the fact that the Doctor had taken the trouble to listen and act on what he had learnt during the discussion. I would love to be able to list the Urologists that I have been under the care of and who have behaved quite unprofessionally at times but that would serve no useful purpose other than warn other patients who may read this. I am fortunate enough to have a GP who will refer me to hospitals outside the Lincs NHS Trust area for urological issues I wouldn't want dealt with by Urologists in the Lincs NHS Trust and I would strongly recommend anyone who is unhappy with their treatment to explore the alternatives available to them under NHS Choices. Notwithstanding the above, I have nothing but praise for the nursing and technical staff I have come into contact with over the last decade. They have shown good listening skills and acted professionally at all times, often when under great pressure and I still have no concerns about placing myself in their care whenever the need arises.

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Response from Sharon Kidd, Patient Experience and Engagement Manager, Patient Experience, United Lincolnshire Hospitals NHS Trust

picture of Sharon Kidd

Firstly I would like to offer my sincere apologies for the way you have been treated within our urology services. I have shared your comments this morning with all of the urology teams across our 3 hospital sites.

We would like to speak to you regarding your care and treatment as this is totally unacceptable and we have fallen well short of the mark. If you would like to call me on 01476 464560 or email Sharon.kidd@ulh.nhs.uk I can then gather more details from you to share with the medical staff

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