"Confusing and exploitative parking system at time of family grief"

I wish to complain about the Parking Eye System which you have at Rake Lane Hospital. In mid March I was informed that my great aunt’s condition had deteriorated and that she was expected to pass away within the next 24 hrs. I therefore supported my Nana who is 92 years old to visit the hospital to say her final goodbyes. It was Friday night, the car park was not busy and it was dark and windy. I tried to figure out how the Parking Eye worked. I entered my car registration into the machine but nothing happened. I didn’t understand the system and there was no one around to ask. During this time, my Nana was distressed, sitting waiting in the car. I observed that the first 10 minutes were free. I knew that our visit was not going to be long, so hoped that this would work out. We visited my aunt, which was very important for my Nana. Unfortunately, we then got totally lost trying to find the exit and found ourselves walking back the long way round (outside).

On the day of the funeral in early April, I received notice of a fine from Parking Eye. A reminder followed, with a demand for £70. Yesterday I received further correspondence from Parking Eye: ‘Letter before County Court Claim’.

I feel that it is unethical for a hospital to use this car park company. The system seems to be designed to be confusing and it exploits people when they are not in the best state of mind.

I would appreciate it if you can advise me on the process of appeal.