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Communication

Story from nhs.uk

"Communication"

About: Mount Alvernia Hospital (Guildford)

The hospital is fine once you are there but trying to contact the consultant's secretary is nigh on impossible. I've tried to phone but this goes to voicemail almost every time. I've left messages which no-one ever replies to. I've now resorted to email to try and get through - still waiting for a response there. This morning I tried ringing the main switchboard of the hospital but they said they have the same number for that line as I do and never offered to try and put me through elsewhere in an effort to help. Pretty disappointed now.

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Responses

Response from Mount Alvernia Hospital 9 years ago
Mount Alvernia Hospital

Submitted on 16/05/2014 at 14:43
Published on nhs.uk on 17/05/2014 at 04:00

Thank you for taking the time to post your feedback. We are sorry that you have had difficulty in reaching a consultant’s secretary. It would be helpful if you could contact Dan England, our outpatient services manager to give us more information, such as the name of your consultant. The we can reach the secretary for you. You can call Dan on 01483 442706. We would also like to pass on your feedback to them, so together we can make arrangements for their calls to be answered when they are unavailable. Kind regards Nick Fox Executive Director BMI Mount Alvernia Hospital

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