"lovely staff"

I would like to say thank you to all the staff in the Richard Ticehurst department that looked after me when i came to the conquest for a tonsillectomy on the 22nd April 14. I was very nervous about my operation even though it was only a minor one. The staff took time to understand my fears and did what they could to answer my questions and make me feel as comfortable as possible. They were especially considerate when i mentioned my fear of needles and even offered to administer my anesthetic through a mask rather than injection. They assured me that all the needle bits would be done while i was asleep. The only things i could complain about was a bit of a break down in communication, half the staff agreed i would be anesthetized through gas and half of them proceeded as if i were to be injected. However all was resolved in the end. the other problem was a very long wait for the procedure, i was told to arrive at 8 am, and followed all instructions on not eating and drinking. so when i'd been waiting for two hours in the waiting room, i was very thirsty and hungry. i was then told that i wouldn't be seen till the early afternoon and to have a drink of water up till 10 am and to come back the hospital at 11. I didn't get seen till 1:30 pm, however i appreciate that it would be difficult to give me an exact time when there are other patients and complications to consider. Finally i was very surprised when i was told i could go home and they only gave me ibuprofen and antibiotics, i was given no painkillers and told to take paracetamol when i got home. I had to visit A&E four days later to ask to be prescribed something for my pain. i was seen very quickly and again the doctor was very friendly and helpful and provided me with a prescription for necessary painkillers. however i should have received them in the first place. Once again apart from that, lovely staff and a pleasant hospital. Thank you very much.