"Appointments dept is a joke!!!"

About: Royal Orthopaedic Hospital

I was internally referred by a consultant at ROH in Sept 2013 to one of their spinal consultants.  I rang their appointments line numerous times chasing an appointment and on many occasions was told they would call me back.  I even asked to speak to a manager thinking they would take note.  Needless to say, none of them, including the manager, returned my call and each time gave me excuses - even trying to blame my GP who had nothing to do with it! After writing a long letter of complaint, I eventually received an appointment in March.  I was informed by letter that they would fully respond to my complaints within 35 working days. I was then informed by email, after complaining about other issues, that I would receive a response by 18 April.  Needless to say, 35 working days expired approx. 1 week ago as has 18 April and I am still awaiting to hear from them! It seems the only way to get any response is to complain on this site!

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Response from Royal Orthopaedic Hospital

Dear Ms Gooch, thank you for your comments and recent email correspondence. I would like to reiterate my sincere apologies for the delays you have experienced to receive the formal response to your complaint and concerns. I will be finalising this for you tomorrow and will contact you by email when this is signed off and ready to send. with best wishes Claire Williams, Patient Relations Manager

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