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Friendly and professional

Story from nhs.uk

"Friendly and professional"

About: Renacres Hospital

I had foot surgery on 26th April. Although I went down for surgery after 12.00, the Health Care Assistant, kept me fully informed during the morning and kept popping in to see if I needed anything and to reassure me. This made a big difference to my 'stress' levels. I appreciate that visitors could not remain, but having my husband in my own room whilst I was waiting would have been comforting. The staff, throughout, were friendly and professional. Please pass on my thanks to them all.

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Responses

Response from Renacres Hospital 9 years ago
Renacres Hospital

Submitted on 09/05/2014 at 16:25
Published on nhs.uk on 13/05/2014 at 04:01

Thank you for taking the time to comment on your experience. We work very hard to ensure that patients receive the best care possible and always welcome feedback as it helps us to make sure that we are meeting the needs of our patients; as well as finding new ways of developing and where possible improving the patient experience. As your feedback is very important to us all of your comments will be shared with the hospital staff. We wish you all the best with your recovery.

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