"Neurology fall far short of expectation"

About: Colchester General Hospital

Secretary was rude on the two occasions I telephoned, saw a specialist who suggested I have to have lumbar puncture, mri scans etc urgently, 6 weeks down the line no sign of any appointments, telephoned secretary to find that the doctor I saw had since left the trust and nothing had been done about my case, pain is getting worse, unable to walk for long periods of time but still having to wait.

Story from NHS Choices

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Response from Colchester General Hospital

I apologise you’ve not had a good patient experience. We try really hard to improve our services based on the comments we receive from our patients, their relatives or carers. We would like the opportunity to discuss your experiences more fully and to apologise in person. If you are willing I would appreciate it if I could ask the matron to contact you. Could you email me, using the reference “Neurology at RDEE4-Colchester General Hospital at 13/05/2014 11:14:21”, please? Many thanks Paul Searle, Head of Communications Colchester Hospital University NHS Foundation Trust info@colchesterhospital.nhs.uk

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