"Appointments at Manchester Royal Eye Hospital "

About: Manchester Royal Eye Hospital / Ophthalmology

(as other),

Patient was told she needed an appointment at Manchester Royal Eye Hospital in September 2013. She didn't get an appointment until mid January 2014. She was upset about this delay and had become depressed in November 2013 and wasn't eating.

At her second appointment at the hospital in 2014, she attended on time but on arrival found the appointment had been cancelled. Hospital staff told her they had telephoned to notify her of the cancellation, but she didn't receive any calls from the hospital.

She said it was an excellent service once she got there.

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Response from Central Manchester University Hospitals NHS Foundation Trust

We are very sorry to receive your comments and concerns via the Patient Opinion website about your experience in a delay in waiting for an appointment. It is very difficult to respond to the specific comments you have raised without being able to investigate in detail. We take all issues surrounding patient care very seriously and would very much like to hear from you directly about this. If you contact our Patient Advice and Liaison Service on 0161 276 8686 or by e-mailing pals@cmft.nhs.uk they will be happy to discuss this with you.

The Patient Experience Team

Central Manchester University Hospitals NHS Foundation Trust