"Ward 34 staff treated my dad with ..."

About: Royal Lancaster Infirmary

(as a relative),

What I liked

Ward 34 staff treated my dad with dignity, tenderness, care and humour and made a dreadful time bearable.

What could be improved

Support for the staff from managers. They are short-staffed, short of functioning equipment and taken for granted. Management need to be aware of what a wonderful job their staff do under far from ideal conditions. More management staff need to spend time on the wards (particularly evenings and weekends) to see the impact of understaffing on staff and patients alike.

Story from NHS Choices

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Response from Royal Lancaster Infirmary

Thank you for your kind comments. We have sent your message today to the relevant ward.

If you need any further help or information please call our confidential Patient Advice and Liaison Service (PALS). They can be contacted on 01539 795 497. More information can be found on our website: http://www.uhmb.nhs.uk

We place great value on the fact that local people continue to choose our hospitals and we openly encourage patients and visitors to give us their feedback. This will enable us to continue to improve the services we offer and the experience our patients get whilst in our hospitals.

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