"The best of care by the best of people ward 24"

About: The James Cook University Hospital

I had my 2nd brain tumour operation on 28th April & once more got the best of care from everyone. I cannot thank them all enough on ward 24 for their help,care & kindness. Everything was explained to me & nothing was any trouble & even had a good laugh. Obviously,I do not wish anyone to go there but if you do be consoled that you will have the very best of care. The best from the NHS Jacqueline Wright

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Response from The James Cook University Hospital

Dear Jacqueline Thank you for your feedback regarding the care and treatment you received during your recent admission to The James Cook University Hospital. I am pleased to learn of your positive experience and I shall certainly forward your kind words to the staff involved, who, I am sure will be equally pleased to read them. It may interest you to know the trust runs a ‘Thank You Award’ scheme where NHS colleagues, patients and relatives can nominate staff in recognition of their work. These are presented throughout the year for acts above the call of duty or where staff have shown exceptional kindness towards patients and their relatives. Please contact the chairman’s office on 01642 854151 or email deborah.jenkins@stees.nhs.uk, should you wish to pursue this. With best wishes Mrs Linda Oliver Patient Experience Co-ordinator

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