I have been waiting 9 months for serious ear surgery. The ENT department can not tell me when it will take place and when I said I was not happy they thrust a PALs leaflet in my hand, agreed it wasn't good enough and said there was nothing they could do!! Unprofessional, at times rude and uncaring staff in the ENT department. I asked to speak to the consultant and they said he wouldn't talk to me about the issue and my best bet was to formally complain or contact the chief exc!!
"Long waiting list and unhelpful staff"
About: Kettering General Hospital Kettering General Hospital Kettering NN16 8UZ
Posted via nhs.uk
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