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waited 2 hours doctor couldn't be found

Story from nhs.uk

"waited 2 hours doctor couldn't be found"

About: Castle Hill Hospital

We've waited 4 months for this appointment. When we got there Tuesday even thing seemed fine we had then been waiting one hour when we were informed that no one could find the doctor but they were trying to sort it .After another half hour a woman came to tell us that the doctor had been put in to surgery also so the clinic was off , there is only one a month so we are still have unanswered questions 4 years of ttc and we are getting no were !

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Responses

Response from Hull University Teaching Hospitals NHS Trust 9 years ago
Hull University Teaching Hospitals NHS Trust

Submitted on 12/05/2014 at 16:00
Published on Care Opinion at 16:59

Thank you for placing your posting on the NHS Choices website. We are sorry to read of your recent experience and we will ensure that the staff concerned are made aware. If you would like to discuss this matter further with us, please do not hesitate to contact our Patient Advice & Liaison Service on (01482) 623065 or email on pals@hey.nhs.uk.

If you would like to become more involved in decisions about local healthcare, we are recruiting members. By becoming a member you receive our quarterly newsletter, find out more about your local NHS and help us improve local services. You can also attend our ‘medicine for members’ sessions and respond to questionnaires. You don’t need any special skills or experience to become a member; you just need an interest in local health services. There is no commitment, you can get involved as much or as little as you choose.

For more information please either email foundation.trust@hey.nhs.uk or telephone the Corporate Affairs office on telephone number (01482) 675165.

Thank you once again for taking the time to provide us with your views on local NHS services.

Kind regards,

Patient Advice and Liaison Service (PALS)

Hull and East Yorkshire Hospitals NHS Trust.

Response from Castle Hill Hospital 9 years ago
Castle Hill Hospital

Submitted on 06/02/2015 at 12:40
Published on nhs.uk on 07/02/2015 at 00:00

Thank you for placing your posting on the NHS Choices website. We are sorry to read of your recent experience and we will ensure that the staff concerned are made aware. If you would like to discuss this matter further with us, please do not hesitate to contact our Patient Advice & Liaison Service on (01482) 623065 or email on pals@hey.nhs.uk . or contact the patient experience team on (01482) 675189 where we would be more than happy to help. If you would like to become more involved in decisions about local healthcare, we are recruiting members. By becoming a member you receive our quarterly newsletter, find out more about your local NHS and help us improve local services. You can also attend our ‘medicine for members’ sessions and respond to questionnaires. You don’t need any special skills or experience to become a member; you just need an interest in local health services. There is no commitment, you can get involved as much or as little as you choose. For more information please either email foundation.trust@hey.nhs.uk or telephone the Corporate Affairs office on telephone number (01482) 675165. Thank you once again for taking the time to provide us with your views on local NHS services. Kind regards, The Patient Experience Team Hull and East Yorkshire Hospitals NHS Trust.

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