"Hospital feedback"

About: Royal Lancaster Infirmary

I was referred by my GP and had an appointment this morning at 9.45, I am new to the area as I recently moved here from Stoke on Trent. The service at The Royal Lancaster Hospital was excellent. The Dermatology Reception area was clearly sign posted and every part of the hospital I was in was clean and tidy. The receptionist was friendly and helpful. I was seen immediately. The CSN came to take me to the doctor and she was very pleasant and put me at my ease. The doctor has superb customer/patient skills. He was thorough and showed a genuine interest in my condition. His manner reassured me and I have every confidence in his ability as a doctor. Although I would prefer not to have to go to the hospital, it was a very enjoyable experience. Margaret Hodnett

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Response from Royal Lancaster Infirmary

Many thanks for taking the time and trouble to post your comment regarding the dermatology service. We will ensure that we pass this onto the staff within the department.

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