"I was actually at the hospital ..."

What I liked

I was actually at the hospital on Christmas Eve with my son as he had a really bad ear infection. Everyone who dealt with my son was really nice to him and totally made him feel at ease. He got bored waiting and the nurse showed him where the toys etc were. Nothing was too much trouble for any of the staff. When the doctor came and saw to my son, he was able to put him at ease so he wasnt worried. My son is only 6 years old and it is a scary thing to be examined in a hospital environment but the nurses, doctor and consultant were able to make it into an exciting adventure.

What could be improved

We had to wait quite a long time for the doctor because they were help up with another patient. I realise this cant be helped but with a small child they do get restless and more concerned about what they are there for.

Anything else?

Nothing else.