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Not a good experience of Margate A&E

Posted By Rainbow55

"Not a good experience of Margate A&E"

About: Queen Elizabeth The Queen Mother Hospital / Accident and emergency

(as the patient),

Was rushed in due to a lot of abdominal pain. Whilst in A&E, I was given pain relief and told to wait for a ultrasound.

I waited 3 and a half hours and was told not to eat, only to then be told they couldn't accommodate me and I could go home. No one gave me advice on what to take for my chronic pain.

The drs and nurses seemed to not really care and some were quite rude. It was not a very good experience.

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Responses

Response from Julie Pearce, Chief Nurse + Director of Quality + Operations, East Kent Hospitals University NHS Foundation Trust 9 years ago
Julie Pearce
Chief Nurse + Director of Quality + Operations,
East Kent Hospitals University NHS Foundation Trust

I am responsible for quality improvement which includes patient safety and patient experience

Submitted on 08/05/2014 at 22:58
Published on Care Opinion on 09/05/2014 at 08:42

Thank you for taking the time to tells us about your experience and I am sorry that you experienced delays and you felt that staff did not care for you, this must have been distressing. I will share your experience with staff. If you would like to talk with me about your experience please email me on Julie.pearce1@nhs.net. I hope your abdominal pain has settled down and you are feeling more comfortable.

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