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i am deaf .. your nurse no understands me bristh...

Story from nhs.uk

"i am deaf .. your nurse no understands me bristh..."

About: Blackpool Victoria Hospital

i been A and E urgent heart problem.... no bristh sign lanage .. i ask ordered him no hear me nothing waster of time ask big injectionn blood lots thank bruise e 4 time injection wenesday last week again A and E urgent my heart fine and doctor order injection blood i asked refused no want blood again my bruised ..with out bristh sign lanage i have reported soical worker blackpool council unhappy your serivce i am have my dog alone all day i ask never stay over no want .my life...

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Response from Paul Jebb, Assistant Director of Nursing (patient experience), Clinical Governance, Blackpool Teaching Hospitals NHS Foundation Trust 9 years ago
Paul Jebb
Assistant Director of Nursing (patient experience), Clinical Governance,
Blackpool Teaching Hospitals NHS Foundation Trust

Submitted on 21/05/2014 at 14:26
Published on Care Opinion at 15:03

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Dear Paul,

Thank you for taking the time to leave information on your care and treatment following your recent visit to our Emergency department.

I am sorry that there was an issue accessing a signer for you, these services are more difficult to access if you attended the Emergency department out of hours.

I will be passing your feedback on to the Matron in the Emergency department for further investigation.

Kind Regards

Paul Jebb

Assistant Director of Nursing - Patient Experience

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