"I fell on a pavement and my husband ..."

About: Wansbeck Hospital

(as the patient),

What I liked

I fell on a pavement and my husband took me to A&E at Wansbeck Hospital and to the Fracture Clinic the following day.

I wanted to say what excellent service I was given in both departments. I was seen promptly on arrival, assessed and sent to the minor injuries unit. I was seen there very quickly by a doctor and sent for an x-ray. The results of this arrived within 20 minutes and a follow up appointment was made for the following morning at 9.00 am.

At the fracture clinic I was seen almost immediately and was out of the hospital by 9.20 am. I could not have had better service anywhere else and since we all tend to complain when things go wrong I felt it appropriate to let everyone know how I was treated and how pleased I was with the result.

Story from NHS Choices

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Response from Wansbeck Hospital

Thank you for your message through the NHS choices web site regarding the care afforded to you recently at Wansbeck General Hospital. It was very kind of you to write and compliment the staff on the care delivered to you. Thank you for taking the time to write.

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