"Impressed by their efficiency, empathy and demeanour"

About: South Western Ambulance Service NHS Foundation Trust / Emergency ambulance

(as a relative),

My mother tripped over a step and cut her forehead open. I called 999 and was still answering the receptionist's questions when there was a knock at the door and Mike and Marcus from the Camelford Ambulance Service were there with a smile.

They were efficient, friendly, courteous and made my mother comfortable and at ease. They arranged for a minor cut medic to call in later to stitch/glue/dress the wound. Melanie arrived from Bodmin shortly after they had left and after further assessment dealt with the wound. I was left with plenty of information and a leaflet for after care.

I was so impressed by the efficiency, empathy and demeanour of all three who came to my mother's aid. It was wonderful to have her treated at home rather than having to travel to all the way to Treliske hospital, Truro, Cornwall from Delabole, Cornwall to sit in A & E on a Saturday evening.

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Response from Laura Martin, Patient Engagement Administrator, Governance, South Western Ambulance Service

picture of Laura Martin

Dear Nananoodle

Thank you for taking the time to share your experience. I hope your mother is recovering well.

It is always rewarding to hear that our staff are continuing to provide excellent care to our patients, and their families, when they need us most.

I will pass your kind comments onto Mike, Marcus and Melanie, and log a formal thank you on your behalf.

Thank you again for taking the time to provide feedback on our service.

Kind regards


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