"Secretarial phone call"

About: Gloucestershire Royal Hospital

Had occasion to resolve a query regarding waiting time for hip replacement. Discussed my issues with the consultants secretary to the Consultant themself who was so very helpful and understanding. Thank you to the secretary, you comforted two 80 year olds. Would like to add that my visit to see the Consultant was extremely quick followed up by a lightening per op tests. Well done to the Hip team. Ray and Beryl Storey

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Story from NHS Choices


Response from Gloucestershire Royal Hospital

Dear Mr and Mrs Storey, Thank you very much for taking the time to share these comments with us. We will pass your kind words on to the secretary involved. If you would like to leave more formal feedback please do get in touch with our patient liaison team (PALS) who can take a few more details. You can call them on 0800 019 3282 (Free phone) or email pals.gloucestershirehospitals@glos.nhs.uk Best wishes The team at Gloucestershire Hospitals NHS Foundation Trust

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