"Potential for confusion"

I rang Forth Valley main number today and asked to speak to Dr Roy's secretary, but was told by receptionist that Dr Roy does not have a secretary. However she would pass me to another dr's secretary.

When I spoke to this secretary and explained my situation, she said she had Dr Roy's secretary beside her and I asked if I would like her to put me through, which she did. Hazel (Dr Roy's secretary) was extremely helpful and understanding.

I feel that there is a distinct lack of communication between depts throughout the hospital which can and may confuse patients, I have most if not all my mental faculties. However someone who may be of a senior age, or challenged in other ways may have major problems due to the lack of communication.