"Could not be more disorganised"

About: Royal Free Hospital

I have been waiting for months for an operation. I received a phone call today to say I had a pre-operative appointment today, and am scheduled for the operation next week. I have received no notification of this until today. I therefore am unprepared and cannot do it. I will now have to wait a considerable time to reschedule the operation.

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Story from NHS Choices

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Response from Royal Free Hospital

I am sorry to hear about this. Would you be able to email us with your details so we can follow this up with PALS. The email address is rfh.communications@nhs.net - thank you.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

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