"I think the service could be more efficient"

About: Telford referral and quality service (TRAQS)

(as a service user),

I was disappointed that the referral from my GP was not specific enough to direct the appointment to the person I waited to see – but was generic and had to go through junior doctors prior to seeing the consultant.

In my case, I explained fully the reason why and to whom I wanted to be referred – thus cutting out valuable time wasting on unnecessary appointments.

Albeit my condition is not life threatening – I think the service could be more efficient by GPs acknowledging a specific request and not putting in a generic referral.

More about:
Do you have a similar story to tell? Tell your story & make a difference ››


Response from Cathie McKenzie, Patient Advisor, TRAQS, NHS Telford and Wrekin CCG

Thank you for writing toTRAQS.

However, I note that your comments relate specifically to the service provided by your GP and TRAQS is unable to comment in these circumstances. Therefore, I suggest you may wish to contact the Practice Manager direct, who will be pleased to address your concerns.

Thank you again for taking the time to comment.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Updates, changes and questions related to this story