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Poor communication, phones not answered

Story from nhs.uk

"Poor communication, phones not answered"

About: Nottingham University Hospitals NHS Trust - Queen's Medical Centre Campus

It is like banging your head on a brick wall trying speak to paediatric gastroenterology! Phones are not answered Voicemail messages are responded to after a week. Specialist nurses do not return calls Promises to return calls do not take place Referrals to other dept are missed Blood tests are not carried out/tests missed Also so much for same sex ward promise. My daughter was placed on a ward with two teenage boys..

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Responses

Response from Patient Information & Experience Officer, Nottingham University Hospitals NHS Trust 9 years ago
Nottingham University Hospitals NHS Trust

Submitted on 15/05/2014 at 10:03
Published on Care Opinion at 11:31

Thank you for your feedback. We are sorry to hear you are having such difficulty in getting in touch with the gastroenterology service. If you are still having problems now, please feel free to contact us on 0115 924 9924 ext 62001 and we will look into this for you. We were also if you say your daughter was placed on a ward with two teenage boys. We hope this did not cause her any undue distress and, again, we would like the opportunity to investigate further what happened, so please get in touch by phone or by email to nuhcommunitations@nuh.nhs.uk if you would like to talk more.

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