"Booking a Blood Test at Horsham Hospital"

About: Horsham Hospital / General medicine Sussex Community NHS Foundation Trust

(as the patient),

Recently I tried seven times to contact the Blood Test Dept. On five occasions the phone was engaged and on two it remained unanswered after two minutes ringing.

I went in person one day early in the morning to book an appointment and was told that this was not possible because there was no receptionist, only the phlebotomy staff were there. I was advised to try phoning again after 2pm.

The booking service has definitely deteriorated over the last few months.

.

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Responses

Response from Michael Rayment, Service & Quality Director, Frontier Pathology NHS Partnership, Pathology, Surrey and Sussex Healthcare NHS Trust

Dear 2006Blackcat

I am very sorry that you experienced difficulties in booking an appointment for a Blood test at Horsham hospital.

By way of explanation, this Trust, Surrey & Sussex Healthcare only provides the Phlebotomists at Horsham. The booking and reception staff are employed by Sussex Community Trust who run Horsham Hospital.

I would be very happy to pass on your concerns to the manager of reception staff at Horsham if you would like me to. I am certain she would like to respond to you personally to see how the system could be improved.

If you could e-mail me your contact details I will pass on your comments. My e-mail address is michael.rayment@sash.nhs.uk

Thank you again for raising this matter.

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Response from Nick Fairclough, Head of Marketing, Communications & Intelligence, Sussex Community NHS FoundationTrust

I'm sorry to read that a service user has experienced difficulties making an appointment with the service, and I am looking into what has happened. I will post an update as soon as possible to clarify the situation.

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Response from Nick Fairclough, Head of Marketing, Communications & Intelligence, Sussex Community NHS FoundationTrust

Following on from my response earlier today, I now understand that the service is particularly busy at the moment and that we have had problems with both the phone lines for booking appointments and with regard to staffing. However, these problems are being resolved and the appointment service should now work more effectively. It is available Monday to Friday 8am-12noon and then 2-5pm. Again we apologise for any inconvenience our callers and visitors might have experienced.

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Updates, changes and questions related to this story