"A & E services"

About: University Hospital Of North Durham

Firstly don't take any notice of the waiting time posted on the board, it said 1 hour, we were there 3. I have been here a few times and the TV in the waiting room is never on, why?. when you have to wait 3 hours in pain it would be nice to have something to take your mind off it. A & E was full as usual but the newly opened Urgent Care facility was totally empty and is clearly a useless system. My mother (76) had to explain her symptoms no less than 6 times to all the different people she sawn, all questioning the others treatment and diagnosis. The staff had clearly already made up their mind it was a heart problem despite the results being clear and gave her 3 ecgs as if they were trying to prove they were right. She was told she would have more pain relief but they forgot, she was told was being kept in overnight so they could run a special test in the morning but it came and went and without telling her they had decided not to bother and just send her home! She was told they would get to the bottom of it but they did not and after being admitted overnight was kept in a filthy room was not offered any food or drink. In all she was there 13 hours and she had to ask for a simple cup of tea. She was kept awake all night by being asked for 2 hourly blood pressure tests all of which were pointless and the noise of nurses talking all night outside her room. She was so desperate to come out the next morning as the whole experience was hell, I felt bad for making her go in in the hope of finding the source of her chronic pain which they did not. She was also told by one of the doctors that they do not have access to a simple ultrasound machine - on an A & E ! . What a horrendous hospital.

Story from NHS Choices

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Response from University Hospital Of North Durham

Thank you for providing feedback on your relatives visit to the A & E Department at UHND. I am very sorry to hear that you were unhappy with the experience on this occasion. We would welcome the opportunity to discuss your concerns with you. If you feel this would be useful please contact the Trust’s Patient Experience Team on 0800 783 5774. If you would prefer to contact us by e-mail, our address is patient.experience@cddft.nhs.uk Alternatively, you can write to us at the following address: - Patient Experience Team Darlington Memorial Hospital Hollyhurst Road Darlington County Durham DL3 6HX If you do decide to contact us, please make us aware that you have left comments on the NHS Choices website.

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