"fathers care on bolton ward and byland ward..."

About: Harrogate District Hospital

my father was addmitted due to an terminal illness and whilst on bolton ward bay1 a member of staff was rude and shouting at my father who at the tiime was very confused ,if that wasn`t bad enough they had two people of the same surname in the adjoining beds and they mixed up the notes !!!,it was a relief when he was moved to byland ward only for us to be told he fell out of bed but of course it was not there fault !!!! he was transferred to a local hospital and has recieve fantastic care since ,i only hope that he does not have to go back to this dreadful ward

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Response from Harrogate District Hospital

Thank you for taking the time to contact us and I am very sorry for the experience of you and your father. We take our responsibility to provide high quality, safe care and maintain the dignity of our patients very seriously and always look to learn lessons when things go wrong. If you would like us to investigate your complaint further, we weill need more details of your father and the experience that you and he had whilst in our care. Please contact our Patient Experience Team on (01423) 555499 or email thepatientexperienceteam@hdft.nhs.uk Thank you again for your feedback and please accept our apologies for the experiences you have described. Chris Watt Head of Communications Harrogate and District NHS Foundation Trust

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