"Mixed experience of treatment & care"

About: Wythenshawe Hospital

I have had several visits to Wythenshawe in the last few years and feel the emergency care is excellent - fast response to quite serious lung conditions, isolation & 24 hr nursing care when needed, access to first class medical staff and technology. I appreciate I was one of the lucky ones at the time and feel grateful for life saving treatment. I do however feel some areas are desperate for improvement: -cleanliness (not in ICU, CDU but on wards - shocking at times) -nursing care and compassion (not in ICU, CDU but on the wards) -information management in outpatient areas is poor and associated admin / nursing support inconsistent. Too often you hear "it's not my area" or "I'll get someone to do it" resulting in lengthy waits or worse, absence of help. -poor planning of treatment wastes valuable medical resources & patient time (which doesn't seem to be respected by many nhs staff) -food provision

Story from NHS Choices

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Response from Wythenshawe Hospital

Thank you for taking the time to post your comments on the NHS Choices Website. Please accept our apologies for the delay in responding. Your compliments will be forwarded to the staff in the Emergency Department, who I know are always appreciative when a patient or relative gives such positive feedback. We will also forward your suggestions for improving our services to the Matron for Patient Experience. If you would like to discuss any of the issues you have raised in more detail, we would encourage you to contact the Patient Experience Team on 0161 291 5600 or via email at pls@uhsm.nhs.uk Kind regards The Patient Experience Team

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