"So painful and raw I can barely eat"

About: Charles Clifford Dental Hospital

I was referred to Charles Clifford on 12th March, but the referral didn't reach the department until three weeks later... I enquired by phone to be told there was an internal backlog in getting letters to departments and that my case would be reviewed by the doctor within three days. That was a month ago. In the meantime, my consultant in Lincoln has seen me again and emailed to express concern, and still no action... My mouth and gums are so raw, swollen and sore that I can barely eat... Who can I turn to?

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Response from Charles Clifford Dental Hospital

Dear Lincoln Patient Thank you for taking the time to give us your feedback on your recent referral to Charles Clifford Dental Hospital. I am sorry that on this occasion your care was not of the high standard we would expect at our Trust. We would like to be able to respond in more detail to you about this. If you would like us to investigate your concerns further, or make any enquiries regarding your treatment, please do contact our Patient Services Team on either 0114 271 2400 or pst@sth.nhs.uk and they will take additional details from you. Thank you again

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