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High quality personal led nurse service

Story from nhs.uk

"High quality personal led nurse service"

About: Queen Elizabeth I I Hospital (Welwyn Garden City)

Just accompanied my 78 year old mother to the new walk in cente. Pitch fork injury to leg which needed attention over the bank holiday . The receptionist in A&E deserves a customer care award . Friendly , welcoming and explained next steps brilliantly . The triage nurse was able to convince my mum that her injury did warrent " bothering the NHS" and put her at ease by telling her who would see her next . Walk in centre nurses are J's credit to QE2 . Friendly respectful and very knowledgable . I hope your director of nursing and commissioners read this

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Responses

Response from Queen Elizabeth I I Hospital 10 years ago
Queen Elizabeth I I Hospital

Submitted on 21/04/2014 at 19:13
Published on nhs.uk on 22/04/2014 at 04:00

We were so pleased to see how well you felt you and your mother were looked after when you attended the QEII's A&E recently. Your kind words, which like all our NHS Choices comments, are shared with our senior nursing team (including our nursing director) and those providing the service being commented on.

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