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"Complete waste of time"

About: Stepping Hill Hospital / Emergency Department

(as the patient),

Having been to A and E four times in two weeks with excruciating pain in shoulder and down my left arm which is causing numbness and despite having been taken to the hospital as an emergency by ambulance, I was left in the waiting room to be seen on average about 4 hours. When I was finally seen, I was examined and subsequently sent home with painkillers (I must add different painkillers after each visit), none of which worked. On the last occasion I was given a sling and some morphine and sent home. What an utter waste of time. I suggested having a scan to find out what the problem was and all they said was go to my own GP. I am still in pain and getting nowhere. How is it in this day and age people are left in agony? I thought hospitals were there to help.

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Responses

Response from Cath Marsland, Head of Risk and Patient and Customer Services, Stockport NHS Foundation Trust 9 years ago
Cath Marsland
Head of Risk and Patient and Customer Services,
Stockport NHS Foundation Trust
Submitted on 16/06/2014 at 10:06
Published on Care Opinion at 11:44


I am sorry you feel your attendance at the Emergency Department was a waste of time and if you contact the patient and customer services department we can investigate this fully for you

Phone 0161 419 5678

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Response from Stepping Hill Hospital 9 years ago
Stepping Hill Hospital
Submitted on 12/09/2014 at 13:18
Published on nhs.uk on 13/09/2014 at 04:00


Thank you for your comments. I am sorry to read that your experience of our Emergency Department has been less than positive. Please contact Patient and Customer Services if you would like to discuss your concerns. You can telephone on 0161 419 5678 or email PCS@stockport.nhs.uk. Kieren Done Complaints and Customer Service Team Manager

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