"Complete waste of time"

About: Stepping Hill Hospital / Accident and emergency

(as the patient),

Having been to A and E four times in two weeks with excruciating pain in shoulder and down my left arm which is causing numbness and despite having been taken to the hospital as an emergency by ambulance, I was left in the waiting room to be seen on average about 4 hours. When I was finally seen, I was examined and subsequently sent home with painkillers (I must add different painkillers after each visit), none of which worked. On the last occasion I was given a sling and some morphine and sent home. What an utter waste of time. I suggested having a scan to find out what the problem was and all they said was go to my own GP. I am still in pain and getting nowhere. How is it in this day and age people are left in agony? I thought hospitals were there to help.

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Response from Cath Marsland, Head of Risk and Patient and Customer Services, Stockport NHS Foundation Trust

I am sorry you feel your attendance at the Emergency Department was a waste of time and if you contact the patient and customer services department we can investigate this fully for you

Phone 0161 419 5678

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Response from Stepping Hill Hospital

Thank you for your comments. I am sorry to read that your experience of our Emergency Department has been less than positive. Please contact Patient and Customer Services if you would like to discuss your concerns. You can telephone on 0161 419 5678 or email PCS@stockport.nhs.uk. Kieren Done Complaints and Customer Service Team Manager

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