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Waiting 16 mths for operation, lied to, op...

Story from nhs.uk

"Waiting 16 mths for operation, lied to, op..."

About: Barnet Hospital

No one seems to know what is going no. Calls are not answered or returned. Staff lie about things. The latest. op cancelled as they do not have the equipment in.

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Responses

Response from Barnet Hospital 9 years ago
Barnet Hospital

Submitted on 24/04/2014 at 14:03
Published on nhs.uk on 25/04/2014 at 04:00

Thank you for taking the time and trouble to write and share your concerns regarding the care and treatment provided to you by our services. I am sorry to learn of your concerns regarding your colonoscopy and breast surgery treatment offer my sincere apologies for the upset and inconvenience caused. I would assure you that maintaining the highest standards in providing treatment and care to our patients is of utmost importance, and I am sorry that you did not find that these standards were met on these occasions. Should you wish us to investigate your experience further then please do contact our Patient, Advice and Liaison Team (PALS) by email at bcfpals@nhs.net, or by telephone on 0208 216 4924.

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