"It helped me to understand myself"

About: Inclusion Matters Sefton

(as a staff member posting for a patient/service user),

Felt it was a long time to wait for my first appointment.

I feel that Elaine was excellent and has helped me so much in understanding myself and learning to deal with normal situations of life.

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Response from Elizabeth Forrest, CBT Therapist, Inclusion Matters

Dear 'AS2014',

Thank you for leaving your feedback with us.

I'm pleased that you benefited from the sessions, however I am also disappointed that you felt you had a long wait for your first appointment. I have looked into this and see that you attended one of our evening clinics. Demand is high for these clinics and there is a limit to the amount of sessions we can offer outside of normal working hours,. Therefore this can sometimes lead to people waiting a little longer. We are working on changing this and thank you for your patience.

Best wishes for the future,


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