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Problems contacting the Pulross Centre

Posted By DisgruntledPain

"Problems contacting the Pulross Centre"

About: Pulross Intermediate Care Centre

(as the patient),

Having recently visited the Pulross Centre, I was advised to contact the hospital to arrange an MRI myself, whilst I have no problem with this the communication is awful.

I tried calling the hospital to arrange the MRI and they had no record of me, I know they had some IT issues but the appointment was over a week ago, and they still have no record of me, when I try and call the Pulross Centre it is a constant voicemail message and it says that someone will call you back the next working day. Still no call back as yet! Why do I have to chase?

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Responses

Response from Rachael Twomey, Patient Information Lead, Guy's and St Thomas' NHS Foundation Trust 10 years ago
Rachael Twomey
Patient Information Lead,
Guy's and St Thomas' NHS Foundation Trust

Submitted on 24/04/2014 at 17:19
Published on Care Opinion at 20:28

I am sorry to learn of your difficulties contacting the Pulross Centre. Your feedback has been shared with the management team responsible for the service.

I understand that staff have been in contact with you to apologise and to find out how they can resolve any outstanding issues. If you have any additional questions or concerns, I hope you will contact PALS on 020 7188 8801, 020 7188803 or pals@gstt.nhs.uk.

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